Knowledge Base: Questions & Answers
Technical Questions
- What does it mean when I receive the 'Partition overlapped' message when recovering a partition?
- What does it mean when I receive the 'Not ready for recovery' message when recovering a partition?
- How do I delete an invalid partition or a logical drive?
- How do I mark the partition being recovered as Active?
- Will software be able to recover the partition located on RAID disk array in Windows 2008 Server?
- Does Active@ Partition Recovery support dynamic disks?
- Does Active@ Partition Recovery support 64-bit operating systems?
- Can I create a Bootable Disk with Active@ Partition Recovery?
- How can I be sure that I'm recovering a proper partition? Can I preview my files before recovery?
- Will your software work with SCSI disk drives?
- After restoring a partition, trying to access the drive causes an error D: is not accessible
- After recovering a partition, I can see the files and folders in Partition Recovery but Windows is still not able to see the contents
- I've created an image of my damaged drive, now what can I do to restore my partition?
- The Active@ Boot Disk bootable media is not booting up my system after I've selected the correct Boot Priority. It either sits at a blank screen or just tries to boot up from my hard drive. What can I do?
- Will using the FixMBR option lose any of the data that I am trying to recover?
- Why after successful volume restore to another disk the volume isn't accessible by OS? 'Access denied' issue
- Will Active Partition Recovery restore a USB flash drive that has been low level formatted?
General Sales & Customer Support Questions
- How can I get an update to the latest version of Active@ Partition Recovery?
- May I try the software before purchasing it?
- What is the difference between an 'update' and an 'upgrade'?
- How do I register my copy of the software?
- How do I get an invoice of my purchase?
- May I use a purchased copy of the software on a second computer?
- I have lost the CD-Key/Serial number for the software, what should I do?
- Do you charge sales/VAT tax?
- I have a sales question. How do I contact you?
- What are your phone sales hours?
- How are my products shipped?
- Do I receive a boxed product, CD and/or printed manuals?
- How much is shipping?
- What kind of payment methods do you accept?
- We would like to place a Purchase Order? Is this possible?
- How long does it take to get my product?
- Where do I get technical support for my product after purchase?
- After purchasing the software, I see a message 'Key is invalid'. What to do?
Boot Disk Questions
- How to place a registered Active@ Boot Disk product into a Windows PE image for use in a network PXE boot environment?
- How to load Active@ Boot Disk over the network via PXE environment on a Windows 10 computer?
- How to load Active@ Boot Disk over the network via PXE environment on Windows Server platform?
- Can I automatically map a network drive when booting up into Active@ Boot Disk for Windows?
- Why won't my WMI based scripts work in Active@ Boot Disk when they run just fine in normal windows boots?
- I need to recover a larger volume of data from Boot Disk, but WinPE reboots every 3 days. How can I run WinPE-based Boot Disk for more than 3 days?
- The Active@ Boot Disk bootable media is not booting up my system after I've selected the correct Boot Priority. It either sits at a blank screen or just tries to boot up from my hard drive. What can I do?
- How can I set bootable CD/USB in BIOS?
- Does Active@ Boot Disk support booting tablets?
- The Active@ Boot Disk cannot see the drives in my system, what can I do so they would be detected?
- Hot keys for BootMenu / BIOS Settings
Freeware DOS Version
- How to recover the deleted partition?
- How to scan and recover if partition is undetected?
- How to prevent the Master Boot Record (MBR) corruption?
- How to make backup of the Master Boot Record, Partition Table and Boot Sectors?
- How to restore the Master Boot Record, Partition Table and Boot Sectors from backup?
- How to force LBA mode to access larger drives (more than 8GB size)?
- How to create Disk Image using Active@ Partition Recovery for?
- How to activate a partition after restoration?
- Which situations Active@ Partition Recovery is unable to restore partitions or logical drives in?
- Why cannot FDISK see a detected and recovered partition?
- Why do I receive an error message while trying to save the partition information back to the Hard disk Drive?
- Partition is damaged after a virus attack and cannot be neither recognized nor scanned. What to do?
- Is there any charge to have these questions answered or to use technical support (pre-sales and post-sales)?
- Will all files/folders be recoverable from a corrupted partition and logical structure if they appear during the initial scan from the demo disk (assuming the Pro version is purchased)?
- In the above scenario, how do you know if the MBR needs to be recovered and restored or if the issue is limited to the partition and logical structure?
- Does the Master Boot Record also contain the Partition Table(s) and Boot Sectors? Or are all three items saved by Active Recovery under one filename?
- Does the DOS version restore file names and folders to their full length not truncated to 8.3 length? What about the Windows version?
- After a partition is restored will the partition, folders, files and programs be fully accessible in Windows
- Do I need to reformat the drive in order to protect the integrity and stability of it after the partitions have been restored?
- What operations on a system and data partition can only be accomplished in DOS?